Refund policy
We want you to be delighted with your Janine Jewels purchase. Return domestic shipping is complimentary; return eligibility details are below.
Please inspect your items upon arrival for damages, defects, or order mistakes and contact our customer care team immediately to further assist you.
Returns of our boutique items may be made within 10 days of receipt of your purchase. Returns of online engagement ring purchases get special consideration, see below.
Returned merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged. Rings that are resized are final sale.
To be eligible for return, your purchase:
Must be in new, unused condition, in its original packaging
May not be engraved, altered, or resized
How to return an online purchase
To be eligible for return, your purchase must be in new, unused condition, in its original packaging, and may not be engraved, altered, or resized.
Please note that we cannot ship out a new item before receiving the item(s) being exchanged.
To begin the exchange process, please get in touch with us at getinspired@janinejewels.com with your name, order number, and reason for exchange. We will then email you a return shipping label, and you can call FedEx for pickup or drop off your package at a FedEx location to be returned.
We'll review your return once we receive it, and once we have accepted it for return, we will process your refund or exchange as quickly as possible — usually within a few business days. Your refund should appear on your credit card statement in one to two billing periods.
Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just email us at getinspired@janinejewels.com
Engagement Ring Returns
Engagement rings that are NOT made to order, sized, or altered are eligible for 10-day returns.
Made-to-order, custom-made, sized engagement rings and gift card purchases are FINAL SALE and may not be returned or exchanged. Deposits made on cancelled special orders are non-refundable.
Packaging & shipping your return
Please get in touch with us before you ship anything back so we can create a shipping label with the correct insurance amount. Package your return carefully, and include the sales receipt, all original packaging and enclosures.
Please inspect your items upon arrival for damages, defects, or order mistakes and contact our customer care team immediately to further assist you.
Returns of our boutique items may be made within 10 days of receipt of your purchase. Returns of online engagement ring purchases get special consideration, see below.
Returned merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged. Rings that are resized are final sale.
To be eligible for return, your purchase:
Must be in new, unused condition, in its original packaging
May not be engraved, altered, or resized
How to return an online purchase
To be eligible for return, your purchase must be in new, unused condition, in its original packaging, and may not be engraved, altered, or resized.
Please note that we cannot ship out a new item before receiving the item(s) being exchanged.
To begin the exchange process, please get in touch with us at getinspired@janinejewels.com with your name, order number, and reason for exchange. We will then email you a return shipping label, and you can call FedEx for pickup or drop off your package at a FedEx location to be returned.
We'll review your return once we receive it, and once we have accepted it for return, we will process your refund or exchange as quickly as possible — usually within a few business days. Your refund should appear on your credit card statement in one to two billing periods.
Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just email us at getinspired@janinejewels.com
Engagement Ring Returns
Engagement rings that are NOT made to order, sized, or altered are eligible for 10-day returns.
Made-to-order, custom-made, sized engagement rings and gift card purchases are FINAL SALE and may not be returned or exchanged. Deposits made on cancelled special orders are non-refundable.
Packaging & shipping your return
Please get in touch with us before you ship anything back so we can create a shipping label with the correct insurance amount. Package your return carefully, and include the sales receipt, all original packaging and enclosures.